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Plugin Support

Need help with a WP Store BD plugin?

Get support for installation, licensing, plugin setup, updates, bug reports, and compatibility questions for WP Store BD products. We help you keep your WordPress plugins running smoothly and confidently.

Email Support View Documentation
Support Desk Status
Active
  • Support available for active WP Store BD plugin licenses.
  • We review support requests during regular business days.
  • Please avoid sending admin passwords in the first message.
  • Include plugin name, version, WordPress version, and issue details.

What we can help with

Our support focuses on making sure your purchased plugins are installed, configured, updated, and working as expected on your WordPress website.

Installation & setup

Help with plugin installation, activation, license connection, basic configuration, and getting started with the right settings.

Bug reports

Report unexpected behavior, errors, broken settings, admin issues, frontend display problems, or plugin conflicts.

Updates & licensing

Support for plugin updates, license activation, Freemius account access, renewals, download access, and license usage questions.

Supported WP Store BD products

Choose the product name clearly when you contact support so we can understand the issue faster and guide you properly.

Menu Control

GTS Menu Control

Support for custom menus, theme menu hiding, display rules, device visibility, user roles, schedule rules, sticky menu, and menu placement.

View product
Image Optimization

GTS Image Optimizer

Support for WebP, AVIF, compression, resize settings, Smart Delivery, WooCommerce images, Elementor backgrounds, and cache/CDN compatibility.

View product
Backup Sync

GTS Drive Sync

Support for All-in-One WP Migration backup detection, Google Drive connection, .wpress upload status, duplicate protection, and sync logs.

View product
Bookings Calendar

GTS Calendar Feed

Support for WooCommerce Bookings ICS feed, Google Calendar, Apple Calendar, feed token, booking status filters, and calendar subscription links.

View product
WhatsApp Alerts

GTS Woo WhatsApp Order Alert

Support for WooCommerce order alerts, Meta WhatsApp Cloud API setup, templates, test messages, order status notifications, and logs.

View product
Footer Tools

Footer Copyright Pro

Support for footer copyright layouts, dynamic year, tokens, social links, shortcode usage, and footer display settings.

View product

Before contacting support

Sending the right details helps us understand the problem quickly and reply with a useful solution instead of asking for basic information again.

1

Share your plugin details

Mention the plugin name, plugin version, license email if relevant, WordPress version, PHP version, and WooCommerce version if the issue is WooCommerce related.

2

Explain the issue clearly

Tell us what you expected to happen, what actually happened, and the steps we can follow to reproduce the issue.

3

Add screenshots or screen recordings

Screenshots, short videos, browser console errors, and plugin log messages are very helpful for faster troubleshooting.

4

Test for basic conflicts

If safe, try clearing cache, updating the plugin, switching off optimization/cache temporarily, and checking whether another plugin or theme is causing a conflict.

5

Do not send passwords first

Please do not send WordPress admin, hosting, FTP, or API credentials in your first message. If access is required, we will guide you on the safest next step.

Support scope

To keep support fair, focused, and useful for all customers, please review what is included and what may require a separate customization or service request.

Included with plugin support

  • Plugin installation and activation guidance.
  • License activation and update support.
  • Help with documented plugin features and settings.
  • Bug investigation for WP Store BD plugin features.
  • Basic compatibility guidance with WordPress, WooCommerce, Elementor, caching, and hosting setups.

Not included as standard support

  • Custom feature development for a specific website.
  • Fixing third-party plugin, theme, hosting, or server issues unrelated to our plugin.
  • Full website debugging, malware cleanup, redesign, or performance optimization services.
  • API account approval, Meta app review, Google account verification, or external platform policy issues.
  • Manual setup work that requires extended admin, hosting, or developer-level configuration.

How support works

A simple process so your issue can move from report to solution without confusion.

Send your request

Email us with the plugin name, website details, license details if needed, screenshots, and a clear issue description.

We review details

We check your information and may ask for additional logs, screenshots, staging access, or safe temporary access if needed.

We guide or fix

Depending on the issue, we provide instructions, a fix, a compatibility note, or a plugin update when required.

You confirm

After the solution is applied, you confirm whether the plugin is working correctly on your website.

Frequently asked questions

Quick answers before you create a support request.

Yes. Standard product support is provided for customers with an active plugin license. For expired licenses, updates and support may not be available until the license is renewed.
In many cases, we can guide you without login access. If access is required, we will ask for safe temporary access details only after reviewing the issue.
Custom development, custom styling, third-party integration work, or website-specific customization is not included in standard plugin support. We may offer it separately as a paid service.
Please include the plugin name, plugin version, WordPress version, PHP version, active theme, related plugin versions, screenshots, error logs, and steps to reproduce the problem.
We can guide you where our plugin connects with services like Google Drive, Meta WhatsApp Cloud API, Google Calendar, Apple Calendar, WooCommerce, or Elementor. However, account approval, platform policy, server restrictions, or third-party service downtime are outside our direct control.

Ready to get help?

Send your support request with the plugin name, issue details, screenshots, and your license information if needed. We will review your message and guide you with the next step.

Send Support Email