Support

Footer Copyright Pro — Help & Support

Stuck on setup, licensing, or styling? You’re in the right place. Try the quick links, docs, or send us a ticket with your details.

Quick links

Common actions and destinations

Customer Portal

Re-download the premium ZIP, find your license key, and manage billing.

Use the email you bought with.

Billing & Licenses

Update payment method, upgrade your plan, or view invoices.

Refund Policy

We offer a 7-day money-back guarantee.

Contact support

Send us a ticket via email with helpful details prefilled

Tip: include screenshots or a temporary admin account when appropriate to speed things up.

Before you send

  • Update to the latest plugin version.
  • Temporarily disable cache/optimization and check again.
  • Try a default theme (e.g., Twenty Twenty-Four) to rule out theme hooks.
  • Check the plugin’s Auto-insert and scope settings for the post type.

The more detail you provide, the faster we can help. ❤️

Find your license / download

Use the Customer Portal to re-download the premium ZIP and copy your license key. After install, activate the license in WP Admin to receive updates.

Quick docs

Most-asked tasks in one place

Install Premium

  1. Download the premium ZIP from your email or Customer Portal.
  2. WordPress → Plugins → Add New → Upload Plugin → choose ZIP → Install.
  3. Activate the plugin, then go to the plugin’s License area and paste your license key.

Auto-insert Footer

  1. Open the plugin settings and enable Auto-insert.
  2. Scope by post type if needed (e.g., Posts only).
  3. Adjust width, padding, alignment, and background bar to match your theme.

Tokens & Social

  1. Use tokens like {date_range}, {company}, and spacing tokens.
  2. Add social icons (Emoji or Font Awesome) and choose brand or custom colors.
  3. Create custom text/link tokens and (optionally) target locales.

Troubleshooting

Fix common issues quickly
Footer isn’t showing

Ensure Auto-insert is enabled in the plugin settings and not scoped away for this post type. Clear your cache (plugin, host, CDN) and recheck. If your theme overrides the footer hook, try the plugin’s alternate insert location or switch briefly to a default theme to test.

License won’t activate

Confirm the key matches the site domain and that your server can reach external APIs (no firewall blocking). If you’ve changed domains, deactivate the license on the old site in the Customer Portal, then activate on the new one.

Styles look off after page builders/minifiers

Exclude the plugin’s container from aggressive CSS/JS minification or defer, then purge caches. The plugin ships with scoped styles to reduce conflicts, but extreme optimizers may still rewrite CSS.

Social icons missing

If using Font Awesome, ensure it’s enabled/loaded once (no duplicate FA versions). Emoji icons work without external assets.

FAQ

Short answers to common questions
How do I receive the premium plugin after purchase?

Right after checkout you’ll see a download link on the success page, and you’ll also get an email with the premium ZIP and your license key. You can re-download anytime from the Customer Portal.

Do I get updates?

Yes—once your license is activated, updates appear in WP Admin like any other plugin.

What is your refund policy?

We offer a 7-day, no-questions-asked money-back guarantee.

Can I upgrade my license later?

Yes, you can upgrade from Personal → Freelancer → Agency and only pay the difference (prorated).